Customer Service Representative with English (m/w/d)

Beschreibung

Sie suchen eine neue Herausforderung als Customer Service Representative with English (m/w/d)? Dann sind Sie hier genau richtig: Zum nächstmöglichen Zeitpunkt suchen wir einen Customer Service Representative with English (m/w/d) für unseren Kunden in Berlin- Mitte. Werden Sie Teil des JobImpulse-Teams und profitieren Sie von vielen Vorteilen.

Ihre Vorteile bei JobImpulse:

• Leistungsgerechte Vergütung (min. nach iGZ/DGB-Tarif) und regelmäßige tarifliche Lohnerhöhungen
• Urlaubs- und Weihnachtsgeld
• Wir unterstützen Sie bei der Vereinbarkeit von Familie und Beruf
• Übernahmemöglichkeit bei unseren Kunden
• Corporate Benefit Programm

Responsibilities at Customer Service Representative (m/w/d):

• Develop and maintain good working relationships with external customers, managing assigned accounts as necessary
• Take ownership for your customer’s satisfaction
• Resolve day-to-day problems with customers by telephone and email as well as managing customer inquiries within our Customer Relationship Management tool(s)
• Recommend products to customers based on their requirements
• Enter and expedite orders in an accurate and timely manner using SAP
• Understand and implement order, scheduling and expediting process
• Manage the formalized delivery process and capture changes to delivery dates
• Pro-actively communicate to and with the customer to ensure high customer satisfaction and engagement
• Work closely with our internal departments like production, sales, product line management finance and Supply Chain
• Order and Project Management

Qualifications at Customer Service Representative (m/w/d):

• Must be fluent in English (native speaker level) and German, other languages are a plus
• Experienced in working with SAP
• Outstanding verbal/written communication skills
• Ability to build and execute Excel Spreadsheets to manage large blocks of data
• Accurate typing skills and experienced in working with MS Office
• Ability to learn remotely and work with minimal supervision
• Strong attention to detail and ability to work to a high level of accuracy
• Excellent team player and ability to work with a larger remote group
• Strong problem solving skills and ability to express ideas clearly and precisely
• Willingness to travel to other Corning sites as needed
• Basic accounting knowledge will be a plus
• Commercial understanding is required