Mechatronics Technician - Bioprocess, Technical Service (m/f/d)

Beschreibung

Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With more than 3,600 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. You would like to take responsibility and help to make a difference in an experienced international company? Exciting tasks combined with a positive and affirmative working environment await you at Eppendorf. You are also motivated by technical challenges? Then apply now!

• Work in a PAN-European team with flexible territorial responsibilities.
• Maintain and develop relationships with existing Pharma, Biotech, and Academic customers.
• Achieve strategic and operational goals for the Eppendorf Bioprocess business (technical support) in Europe.
• Increase customer satisfaction and Eppendorf brand image by providing premium support to bioprocess customers in Europe.
• Identify future customer needs and communicate product enhancements to Portfolio Management.
• Maintenance, repairs, installations, and training of Eppendorf bioprocess equipment.
• Planning, execution, and invoicing of service calls (maintenance, repairs, etc.).
• Processing technical customer inquiries by e-mail/telephone.
• Building and maintaining a positive and cooperative working relationship with customers and colleagues.

• Completed technical education as a mechatronics technician, electronics technician or comparable.
• Technical competence, special knowledge (e.g. languages, IT):
• Basic knowledge of process engineering
• Very good knowledge of written and spoken English
• Willingness to work flexible hours, willingness to travel (approx. 70% multi-day, Europe-wide).
• Computer skills in hardware and software (MS Software, MS Dynamics etc.)
• Ability to work independently / organizational skills
• Customer orientation
• Communication skills
• Ability to work in a team

• We offer flat hierarchies with decision-making paths in an open and friendly working environment.
• You have the opportunity to combine work and family through flexible working hours.
• The position includes a company car
• A contractual Home office is possible
• We offer further individual training through personnel development programs as well as by attending individually selectable training courses and conferences.
• Structured induction and rapid integration into the team through the employee induction program are part of our onboarding.
• Our various social benefits, such as a pension fund in addition to the salary, company sports programs, job bike, and more, will fulfill our offer