Chemist, Biochemist - Product Support HPLC (m/f/d)

Beschreibung

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

The Thermo Fisher Scientific HPLC business has been setting decisive and innovative trends for many years in the development, manufacturing and marketing of instruments and software for High-Performance Liquid Chromatography (HPLC). The expertise of our highly qualified staff contributes significantly to our economic success, enabling us to continuously expand our site in Germering near Munich.

For the support of our Team, we are looking for a

Location: Germering, Home-Office possible

The Product Support Specialist provides on time and high-quality post sales product support to our HPLC customers. This is a technology-focused role with the purpose of creating positive users’ experience with the HPLC portfolio.
The Product Support Specialist will have a strong understanding of chromatography-based techniques, with strong focus on HPLC and LC-MS Systems.

• Provides troubleshooting support to customers, resolves and/or escalates customers issues & complaints to ensure users’ success
• Works expertly in a customer’s facing environment engaging the correct internal company resources to solve customers’ challenges
• Collaboratively review service relevant key performance indicators regarding e.g. warranty, installation. Customer satisfaction to drive projects for a better customer experience with our products
• Drive product improvements in collaboration with e.g. product management, research and development and mechanical engineering departments

• Bachelor’s degree in a scientific or technical field with a background in chemistry, biochemistry or related or completed scientific education with work experience in a similar activity
• MSc or PhD would be an advantage

• At least 5 years of experience in highly technical, hands on HPLC instrumentation (LC-MS would be an advantage)
• Outstanding troubleshooting abilities, with experience of field work
• Comfortable in creating, maintaining, and improving databases and knowledge centers
• Advanced experience with Chromeleon™ and/or Xcalibur™ software
• Willingness to travel(inter)nationally (up to 25%)

• Employment with an innovative, future-oriented organization
• Outstanding career and development prospects
• Company pension scheme and other fringe benefits
• Exciting company culture which stands for integrity, intensity, involvement and innovation